Creating a HAR file
Overview
When the application is running slowly, there are delays or possibly errors, one of the best ways to help our engineers in diagnosing the issue is to provide a HAR file. The HAR file allows the engineers to see what is happening on your network when the slowdown/error is occurring. To attach the file please follow the steps below:
Steps
Open Google Chrome and go to the page where the issue is occurring
Look for the Vertical ellipsis button and select 'More Tools > Developer Tools'
From the panel opened, select the ‘Network’ tab
Look for a round Record button in the upper-left corner of the tab, and ensure it is red. If it is grey, click it once to start recording.
Check the box ‘Preserve log’
Click the Clear button to clear out any existing logs from the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once you have reproduced the issue, in Chrome, click ‘Export HAR’ to download. Then save the file to your computer: ‘Save as HAR with Content’
Upload your HAR file to your ticket or attach it to your email so that our Engineering team can analyze it.