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Creating a HAR file

Creating a HAR file

Owned by Michael Butts (Deactivated)
Last updated: Apr 30, 2025 by Jean Marie Schiraldi

Overview

When the application is running slowly, there are delays or possibly errors, one of the best ways to help our engineers in diagnosing the issue is to provide a HAR file. The HAR file allows the engineers to see what is happening on your network when the slowdown/error is occurring. To attach the file please follow the steps below:

Steps

  1. Open Google Chrome and go to the page where the issue is occurring

  2. Look for the Vertical ellipsis button and select 'More Tools > Developer Tools'

  1. From the panel opened, select the ‘Network’ tab

  2. Look for a round Record button in the upper-left corner of the tab, and ensure it is red. If it is grey, click it once to start recording.

    record button

  3. Check the box ‘Preserve log’

  4. Click the Clear button to clear out any existing logs from the Network tab.

    Clear button

  5. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

  6. Once you have reproduced the issue, in Chrome, click ‘Export HAR’ to download. Then save the file to your computer: ‘Save as HAR with Content’

Chrome export option

  1. Upload your HAR file to your ticket or attach it to your email so that our Engineering team can analyze it.

 

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